Sales FAQ
1. Why do I need a website for my business?
2. Do I just pay the monthly fee and that's it?
3. How long am I tied into Webmetics for?
4. How hard is it to get a website set up?
5. I don't know anything about building a website?
6. How much is this going to cost?
7. How do I pay for the service?
8. How easy is it to sell my products online?
9. My company provides a service, do I need a website?
10. I already have a website, how can you help?
11. Can I run my business without exposing my personal details?
12. Can I have multiple websites selling the same product or service?
13. How quickly can I get my new website up and running?
14. I have heard the term hosting, do you provide that service?
15. I don't currently have email, can you help?
16. Can I add enhancements to my website, like a form to capture customer details that are specific to my business, or produce a quotation?
17. Do I have to talk to techies, they always loose me and use too many acronyms?
18. Do I need a Business Account for my website?
19. What if I get fed up with the colour scheme or our company logo?
20. Is a URL and domain name the same thing?
21. Can I have more than one Domain Name?
22. Can I buy my domain name through Webmetics?
23. I have an existing website but want to appear higher in search engine results?
24. If we want to sell online, do you offer a fulfillment service?

Why do I need a website for my business?

Your business can benefit from a website in one of two primary ways:

Your Online Brochure - Think of your website as your electronic brochure that promotes your company's products or services. Establishing a web presence means that you can reach a wider audience, and more potential customers can find you and learn about you before they contact you.

Your Online Shop - Will allow you to reach new markets and customers by selling your products or services over the Internet to a global market by being available 24 hours a day, 365 days a year.

Today, nearly all prospective customers will look to see if you have a website to find out about your products or services before they contact you. Your website should be clear, clean and precise. It will allow you to advertise your products and services, and help potential customers to read about your products and services in their own time. It should also allow customers to ask questions and locate contact information.


Do I just pay the monthly fee and that's it?

You pay your set-up fee and monthly in advanced. You continue to pay your monthly fee for as long as you wish to keep the website. During that time you can update it, change the design and add new features to it We put you in full control.


How long am I tied into Webmetics for?

You simply stay with us for as long as you need to. There is no contract or minimum term. You pay monthly in advance and can stop the service at any time without penalty.


How hard is it to get a website set up?

At Webmetics it's about as simple as it gets. You will find the process extremely easy as we will do everything for you. Your local Business Manager will walk you through the whole process. Have a look at our range of packaged website solutions and decide which is the one for you If you are unsure then your Business Manager can help explain each of the packages in more detail.


I don't know anything about building a website?

You do not need to know anything about setting up a website, hosting or email as we take care of it all. Our range of packaged website solutions aim to remove any need for technical knowledge and allow you to get online ASAP. In fact, you don't even need to have a computer, although access to the Internet will be needed to check email and update your content if required.


How much is this going to cost?

Firstly you need to have a domain name (website address). If you do not have one then you need to purchase one. Contact your Business Manager for advice and guidance on the best approach when selecting your domain name(s).

Once you have a domain name you will need to choose the website package that fits most closely with your requirements. If the features within that website package meet your needs, then all you pay is the set-up fee. Should you require some additional enhancements, then you can purchase these from the additional modules list. Again, your Business Manager can explain everything and walk you through the process.

Once you are set up and your website in live to the world, all you then pay is the on-going monthly fee for as long as you wish to keep your website up and running.


How do I pay for the service?

The payment method is by Credit / Debit Card only and then direct debit. Strictly no credit terms and you cannot pay by cash or cheque.


How easy is it to sell my products online?

MyShopWeb is a packaged website to allow you to quickly and easily start selling online. Customers can browse through your online shop, read about the products you are selling and select which items they want to buy. Using a credit/debit card or electronic payment system, the customer can then pay for the products and complete the transaction. An email message will be sent to the customer to confirm their order and you will receive an email to tell you what has been ordered and where to post the products. All transactions are fast and highly secure.

We also offer full Enterprise scale commerce solutions for higher volume commerce websites. These solutions can also include fulfillment services, covering picking/packing and inventory reporting.


My company provides a service, do I need a website?

Your company will still need to advertise and the Internet is a great medium for advertising and marketing your service. Many service-based businesses like electricians, reflexologists and cleaners take full advantage of the Internet to market their business.


I already have a website, how can you help?

A large percentage of our clients already had a website in place before they contacted Webmetics. Internet technology and websites have been around for some years now, so many of our clients have had something in place.

Generally companies contact Webmetics for one of the following reasons:

  • Had a Web Developer/Agency or family friend build the site who is no longer available, gone bust, etc.
  • Are looking to refresh their site with a new look and feel with some additional enhancements, and do not want to pay a Web Agency over-inflated prices.
  • Want to start selling online and currently do not have the functionality within their current website to be able to do that.
  • Find it too difficult to update their website with content changes, so are always have to pay a Web Developer to make those changes.
  • Are looking to improve where their website appears in search engine results.

Webmetics can help with all of the above. Speak to your local Business Manager to find out more.


Can I run my business without exposing my personal details?

Yes you can. We can help set up your website in such a way that it does not convey any personal data or your identity.


Can I have multiple websites selling the same product or service?

Yes you can, and this is quite common. A lot of companies will set up many different branded websites selling the same products or service to capture a greater market share. It gives the impression to the consumer that they are getting the best deal having researched the market place and contacted a number of suppliers.


How quickly can I get my new website up and running?

All of our websites solutions are packaged. This means that once we have your design, colour scheme and logo the shell of your website can be set up very quickly. All we need then is for the pages to be populated with your content. This is the part of the process that typically takes time if you need to write fresh content, gather images, etc. A site can be completed within one day if all of the information is available.


I have heard the term hosting, do you provide that service?

Yes we do. As part of your monthly fee we make your website available to the world. All of our infrastructure is highly resilient and designed to manage multiple websites.


I don't currently have email, can you help?

Yes, as part of your hosting package you also get the ability to send and receive email under your company domain name, e.g. me@mywebsiteaddress.com. You can set-up a number of email accounts such as sales@ and info@ and yourname@. All email can be accessed via the Internet, so you can get at it whilst you are on the move or through your standard desktop PC/laptop. Your Business Manager can walk you through the process.


Can I add enhancements to my website, like a form to capture customer details that are specific to my business, or produce a quotation?

Yes you can. We have a range of packaged components that can easily be modified to suit. Alternatively, we can build one that is specific to your needs. Your Business Manager will explain the process to allow us to provide you with an accurate quotation before we commence with any work.


Do I have to talk to techies, they always loose me and use too many acronyms?

The Webmetics philosophy is that you deal with Business people and get the solution that meets or exceeds your requirements. Too many companies get lost in technical mumbo jumbo, when all the customer really wants in a simple and effective website that works.


Do I need a Business Account for my website?

Webmetics do not require you to have a business account, and neither do you need one to sell online. We would recommend that you speak to an accountant for advice in this area if you are unsure.


What if I get fed up with the colour scheme or our company logo?

At anytime you can easily change the colour scheme and logo on your website. You have the ability to update the website whenever you need to. You are given complete control and can amend any of the content. A full explanation of this process will be given.


Is a URL and domain name the same thing?

Yes, they are effectively one of the same. It is the address where people go to find your website, e.g. www.webmetics.com


Can I have more than one Domain Name?

Yes you can. You can have many different domain names all pointing to the same website.


Can I buy my domain name through Webmetics?

Yes you can. Crucially, we will always ensure the domain name is registered to you and not Webmetics. As a matter of best practice, you should never let another company register your domain name in their company name, as you may not get it back if you want to move your site elsewhere.


I have an existing website but want to appear higher in search engine results?

This requirement is typically addressed through Search Engine Optimisation (SEO). Webmetics have a great deal of expertise in this area. Contact your local Business Manager to learn more.


If we want to sell online, do you offer a fulfillment service?

Yes, we have a dedicated partner that specialises in product fulfillment. The service covers warehouse storage, picking, packing and posting, with full inventory reporting. Speak to your Business Manager to find out more.


Other FAQs

Can't find the answer to your question here? Try these other FAQs: